Return Policy

Still + Know is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply change your mind. Additionally, there are no returns on orders due to longer ship times. Please see Shipping Policy.

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However, in case of a damaged product or a manufacturing error,  Still + Know offers a free replacement if you contact us within 25 days of product delivery. 

 

Please get in touch with our team using the “Submit issue” form below and provide a clear photo showing the issue.

 

Note : 

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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

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In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.